Survey of WhatsApp usage behavior

To investigate how to optimise the mobile network we need deep insights into how mobile messaging apps are used. Therefore, we would be delighted if you would take 10 minutes to complete our survey.

If you mainly use a messaging app other than WhatsApp, please answer the questions from its point of view.

You can find our latest research here.

Demographic Questions


What is your age?



What is your gender?
male    female   other    prefer not to say   


Which country are your from?


What is the highest degree you have obtained?
less than high school degree   
high school degree or equivalent  
associate degree   
Bachelor degree   
Master degree   
PhD   
other:   

General Questions concerning WhatsApp


How long have you been using WhatsApp?
less than 6 Month    less than 1 Year   less than 3 Years    more than 3 Years   

Is WhatsApp your "main" communication app?
yes    no  

Which other apps do you use for communication?
None    Telegram    Line   WeChat   Facebook Messenger   Others:   

How often are you using WhatsApp?
multiple times per hour    once per hour   multiple times per day   multiple times per week   multiple times per month   less frequently  

How often are you using other communication apps?
multiple times per hour    once per hour   multiple times per day   multiple times per week   multiple times per month   less frequently  

What are you using WhatsApp for?
Professional    Private    Organization    Others:   

What are you using other communication apps for?
Professional    Private    Organization    Others:   

Usage


What percentage do you communicate in groups (compared to chats with individual people)?    %

only single-chats

only groups



How many people are you in active contact with?


How many of these people live in the same city as you or less than 5km away?


How many of your contacts do you meet regularly in person?


Questions concerning groups

These questions regard Chats with more than one other person


How many people are in your groups on average? (Estimate)
members

How many groups are you a part of? (Estimate)

In how many groups are you active? (Estimate)

In how many groups are you only reading? (Estimate)

How many groups have you set to ignore? (Estimate)

Do you usually have notifications enabled?
WhatsApp yes    no  
Mobile phone Ringtone    only Vibration   Silent  

How long does it take you to read messages on average? (Estimate)
Instantly    less than 5 Minutes    less than 1 Hour    less than 1 Day    more than 1 Day   

How long does it take you to answer messages on average? (Estimate)
Instantly    less than 5 Minutes    less than 1 Hour    less than 1 Day    more than 1 Day   

How often do you send...
Pictures never                   very often
Videos never                   very often
Voice Messages never                   very often
Locations never                   very often
Documents never                   very often
Gifs never                   very often

How often do you use emojies?
never                   every message

Questions concerning chats with one other person

These questions regard Chats with exactly one other person


Do you have read receipts (blue check) activated?
yes    no  

Do you usually have notifications enabled?
WhatsApp yes    no  
Mobile phone Ringtone    only Vibration   Silent  

How long does it take you to read messages on average? (Estimate)
Instantly    less than 5 Minutes    less than 1 Hour    less than 1 Day    more than 1 Day   

How long does it take you to answer messages on average? (Estimate)
Instantly    less than 5 Minutes    less than 1 Hour    less than 1 Day    more than 1 Day   

How often do you send...
Pictures never                   very often
Videos never                   very often
Voice Messages never                   very often
Locations never                   very often
Documents never                   very often
Gifs never                   very often

How often do you use emojies?
never                   every message

Questions concerning sent in chat

These questions concern the chat you have sent in. If you haven't done that, you can skip this section.


Does this chat represent a typical chat?
little                   very

Is the communication in this chat still active?
little                   very

How many members are in this group?
members

How many of them don't you know?
members

How active are you in this chat?
little                   very

How many members are actively part of the communication?
members

Has the chat been founded because of an event?
no    Single event (e.g. Birthday)    Returning event (e.g. Training)   

Do you talk about a single topic or multiple ones?
One topic                   Multiple topics

Network Usage

Please enter the data from WhatsApp (Settings -> Data and storage usage -> Network usage). This section is optional.


Usage
Total MB
Sent MB
Received MB

Calls
Sent MB
Received MB

Outgoing
Incmoing

Media
Sent MB
Received MB

Google Drive
Sent MB
Received MB

Messages
Sent MB
Received MB

Number sent
Number received

Status
Sent MB
Received MB

Number sent
Number received

Do you think this information is correct?
yes    to low    to high   

Storage Usage

Please enter the data from WhatsApp (Settings -> Data and storage usage -> Storage usage). This section is optional.


How much storage space (in MB) does your largest group need?


How much storage space (in MB) does your largest chat with one other person need?